Refund & Cancellation Policy

ExamGrinder is committed to providing high-quality exam preparation services. We want you to be completely satisfied with your purchase. This policy explains when refunds are available and how to request them.

All refund requests are evaluated in accordance with the Consumer Protection Act, 2019 (India) and applicable RBI guidelines for digital payments.

ExamGrinder plans are paid for once. Each plan unlocks the exams it covers — one exam, a group of exams, or every exam — for the period shown when you buy it. Plans do not renew automatically, and you are never charged again unless you buy another plan.

You are eligible for a full refund if:

• You request a refund within 24 hours of your payment, and you have used no more than 10% of the content included in the plan you paid for (mock tests taken, questions practiced, AI doubts used).
• The payment was processed successfully but access was not granted due to a technical failure on our end.
• You were charged more than once for the same purchase.

Refunds are not available if:

• More than 24 hours have passed since your payment.
• You have used more than 10% of the content included in the plan you paid for.
• You request a refund for a plan that has already expired.
• The refund request is for dissatisfaction with exam results or one's own performance.

To initiate a refund request:

• Email us at support.examgrinder@gmail.com with the subject line "Refund Request – [Your Registered Email]", or message us from Support in your ExamGrinder dashboard.
• Include your name, registered email, Razorpay Payment ID (found in your Billing page), plan name, and reason for the refund request.
• Our support team will acknowledge your request within 2 business days.
• Approved refunds are processed within 5–7 business days and credited to the original payment method.

Because plans are paid once and never renew, there is no subscription to cancel: your access simply ends when the plan's period is over.

If you change your mind after buying, you can ask for a refund under section 3 — within 24 hours of your payment and with no more than 10% of the plan's content used.

If you experience a payment failure but notice a deduction from your bank account, please wait up to 5 business days — most such amounts are auto-reversed by your payment provider. If the amount is not reversed, email us at support.examgrinder@gmail.com with your bank reference number and we will investigate immediately.

The same conditions — a request within 24 hours, with no more than 10% of the content used — apply to plans bought with a promo code, an influencer code or a referral discount. The refund is the amount you actually paid.

For any billing or refund queries, reach us at: support.examgrinder@gmail.com

We typically respond within 1–2 business days (Mon–Fri, 10 AM – 6 PM IST).